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Handling Other People's ANGER
As an ad sales person, you'll be called to deal with angry people on a regular basis. Every time your publication comes out, it's likely that SOMEONE is going to be unhappy with their ad in some way (position, detail, colour etc.). But YOU took the money, and YOU are the human face of your publication. Here's what to do: . . . (to read the remainder of this article, please log in below.)
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